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SureCare welcomes new franchisees operating in Havering

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As SureCare’s franchise network grows its reach and impact across the country, we’re pleased to announce that two new franchise operators will lead the way for our care services in Havering.

SureCare strives to deliver a range of high quality home care services to individuals who need them most. Thanks to our nationwide network of franchise operators, our services are reach people far and wide to help make a positive impact in their daily lives.

As we continue to welcome several new franchisees to SureCare, today we focus on the people behind our latest operations predominantly in the London Borough of Havering. Leading the way for SureCare Havering are Michelle Cupples and Laura Wilkins, who are making the final preparations before providing home care services to the local community.

About Michelle and Laura

Both Michelle and Laura have a passion for supporting others in both their personal and professional lives. Having both previously worked in education, they have made the leap to providing home care based on their own experiences in and outside of work.

They have witnessed first-hand the effectiveness of care on an individual’s quality of life, as they have previously provided informal care for a close relative living with dementia. Michelle and Laura also take inspiration from other family members who have volunteered in health and social care.

By working together, they intend to operate a business with family values at its heart. SureCare Havering will provide individuals throughout the local community with quality care services in a manner that strives to make service users feel happy, comfortable and safe within their familiar surroundings.

Joining SureCare

Earlier this year, Michelle and Laura attended our Chester Head Office to complete our intensive induction course, as part of SureCare’s comprehensive onboarding process. Now, they are focusing on launching the business together, under the guidance of Rachel Gallagher – SureCare’s National Support Manager. Rachel has regularly been on hand to support and guide Michelle and Laura throughout the necessary stages of setting up a home care business. These include following the CQC registration process, securing appropriate business insurance and establishing new office premises.

Once complete, Rachel will hand our new Havering franchisees to their dedicated Business Development Manager and SureCare’s wider franchising support team. It is at this point that Michelle and Laura will expand on their business’ operations in terms of recruiting staff, marketing their services and negotiating care contracts. We then look forward to seeing them achieving every success with SureCare Havering.

If you’re looking to launch a new business in the lucrative home care sector, why not discuss a potential franchising opportunity with SureCare.

To request our franchising prospectus and find out further information, simply call our Head Office line on 01244 321 199 or send an email to and let’s help you on the first step towards establishing a new home care business.


"I started off as a carer and then worked as a manager in the office of a care franchise, so I chose a franchise when I decided to start my own business. Care is heavily regulated and when I started the regulations were in flux, so I wanted the support of a franchisor. I’ve now got about 100 service users and have built up a team of 40 staff. I need much less franchisor support now, but it’s always there if needed and I talk regularly with other franchisees. We swap tips, advice and ideas so the franchise comes with a useful network."

Anne Anyon, Preston & South Ribble

"We chose a franchise because it gives support on time-consuming issues such as policy, procedures and legislation, so it left us free to provide care. When we started out eight years ago, we were the sole carers, as well as looking after the marketing the business. Today we have 60 staff providing care for more than 100 children and older people."

Caron Oldreive & Cheryl Hawksworth, Doncaster