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Celebrating 25 years in business at SureCare’s Annual Conference

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Every year, our annual conference provides everyone right across the SureCare network to come together and celebrate in the successes of the previous twelve months, and this year was no different.

From nationwide franchise operators to head office staff, we all came together at the Tewkesbury Park hotel in Gloucestershire on Friday 12th April. The annual conference allowed us the chance to cast our eyes back over the previous year as well as an opportunity to look towards the future of our business and the home care sector.

We were also joined by a few special guests to talk about emerging technologies and new ways of carrying out business on a daily basis. The full-day event allowed us all to have an opportunity to meet and socialise with some familiar faces and new additions throughout the SureCare family.


Kicking off at 10am with teas and coffees, everyone was able to mix and mingle before taking their seats. This is one of the most important parts of the day as it lets our franchisees get to know one another and catch up with the head office team. Once we’ve broken the ice, everyone tends to feel a bit more relaxed and ready to settle down for our morning presentations.

A brief welcome speech by SureCare’s Managing Director, Gary Farrer, touched upon the successes and challenges of the last year, as well as leading the celebrations from SureCare’s 25th year in business. Following that, we enjoyed various talks and updates from guest speakers and SureCare franchisees on a range of different topics.

First we had an exciting introduction to a new partner company One-Touch Health that has developed new software technology that provides an innovative, paperless rostering system. It also leverages Smart Mobile Technology to allow care workers to utilise the platform remotely on their mobiles, improving client care and business processes. We hope that SureCare franchisees will greatly benefit from the use of this platform going forward.

We rounded off the morning with discussions from our franchise operators in Doncaster and Oxfordshire, who were joined by our social media partner Josh Lucy and recruitment specialist Stuart Spinks respectively. We discovered how SureCare Doncaster had achieved positive results through Facebook advertising, followed by the excellent recruitment and retention strategies carried out by SureCare Oxfordshire.


After a delicious lunch break, franchisees from different branches teamed together for a series of workshops focusing on Sales and Leadership. This helped everyone to share their knowledge and unique approaches to running operations. We hope that many of our franchisees picked up a few new tips from each other on maximising their potential.

A couple of short presentations from some of our guest speakers completed the afternoon session. First we heard from The Grey Matter Group, who provide products and services to support learning and development. They provided us with a brief introduction to the new Lead to Succeed Training, which we hope our franchisees will greatly benefit from going forward.

Our final guest was motivational speaker Steve Cade, who travelled over from California but is originally from England. His strong advice and enthusiasm really ensured that everyone was entertained just as much as we were informed. After quite a long day of intense information, this was the perfect pick-me-up to make sure the day ended on a high for all attendees.

Gary Farrer drew the conference to a close once again and made sure we’d celebrate 25 years of business in style. Franchise operators along with partners and other guests were invited to join us for a glamorous evening at Tewkesbury Park a little later on, for our annual Gala Dinner and Awards Ceremony.

We’d like to thank all of our franchisees, special guests and head office team who came along and contributed to our annual conference. We aim to make this the highlight of our business year and we really couldn’t do it without the help and support of all involved.

We’re also looking forward to sharing more about the evening’s events, along with details of our award winners, a little later this month.



"I started off as a carer and then worked as a manager in the office of a care franchise, so I chose a franchise when I decided to start my own business. Care is heavily regulated and when I started the regulations were in flux, so I wanted the support of a franchisor. I’ve now got about 100 service users and have built up a team of 40 staff. I need much less franchisor support now, but it’s always there if needed and I talk regularly with other franchisees. We swap tips, advice and ideas so the franchise comes with a useful network."

Anne Anyon, Preston & South Ribble

"We chose a franchise because it gives support on time-consuming issues such as policy, procedures and legislation, so it left us free to provide care. When we started out eight years ago, we were the sole carers, as well as looking after the marketing the business. Today we have 60 staff providing care for more than 100 children and older people."

Caron Oldreive & Cheryl Hawksworth, Doncaster