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Meet the Team

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At the heart of SureCare, our Head Office management team comprises of highly experienced individuals, bringing together their collective knowledge and expertise from different areas of business.

Above all else, our team is passionate about the care sector and well versed in the franchise industry; both of which are crucial to SureCare’s ongoing operation. However, with key members coming from a variety of different backgrounds, our business is led by a strong, all-round team that covers business development, sales and marketing, financial control, customer service and quality assurance from the likes of Ofsted and the CQC.

Meet Gary - SureCare Franchising

Heading up our team is Managing Director Gary Farrer, one of the UK’s most successful care industry entrepreneurs. Gary previously owned the integrated care provider Safehands Group which, together with his wife Stephanie, he built into a £5.5million turnover business before selling at the end of 2011. The part Gary enjoys most is rolling his sleeves up and working closely with franchisees to help them build the best possible businesses.

Meet Tracy N - SureCare Franchising

Operations Director Tracy Newcombe is ideally placed to support our branches having worked in the care sector for more than 20 years. She is responsible for our stage three franchisees – the most mature and experienced businesses.

Meet Josh - SureCare Franchising

Josh Farrer joined SureCare in 2015, bringing with him a wealth of experience in Sales and Marketing. As Franchise Recruitment Manager, Josh’s key focus is recruiting applicants with drive and determination to exceed customers expectations and build a successful SureCare Franchise business. Josh offers important advice and guidance to franchise applicants so that they can develop the knowledge and confidence to establish successful businesses.

Meet Carolyn - SureCare Franchising

Meanwhile, back at head office in Chester, Carolyn Griffiths is Gary’s PA while also acting as Office Manager. Carolyn ensures that everyone who visits HQ is looked after in true SureCare style.

Meet Andrea - SureCare Franchising

Andrea Hutson has worked for 20 years as an Accountant, primarily within the care sector. She joined SureCare in December 2013 to improve internal accounting systems and controls, to provide support and management information to non-finance Managers and to produce timely and accurate monthly accounts. Andrea has a small but effective team who efficiently work with her to achieve these goals.

Meet Stuart - SureCare Franchising

Stuart Spinks helped us to kick off 2017 when he joined SureCare as our Recruitment Business Manager. Stuart was formerly a healthcare registered manager and regional manager. Since joining SureCare, Stuart’s taken on the responsibility of supporting both our new and established franchisees further as Business Development Manager.

Meet Tracy B - SureCare Franchising

Tracy Banks joined SureCare in 2006 and in that time has worked in a number of roles for the company, including having responsibility for the SureCare’s Disclosure and Barring Service (DBS). Currently, Tracy is the first point of contact for prospective franchisees dealing with their initial enquiries and ensuring they are supplied with all relevant information about SureCare and its franchising opportunities. In addition to this, Tracy is involved with the Finance Team as the Accounts Relationship Manager, ensuring timely payments of client invoices.

Meet Stevie - SureCare Franchising

Stevie Shone is the Finance Assistant for SureCare, being in full control of the payroll processing for our five company owned branches. Stevie holds 10 years accounting and payroll experience from various industry types. Stevie has joined the company at an exciting time of growth and development and whilst the company grows she is looking forward to being a member of an experienced and committed team – embracing all future opportunities.


"I have worked in Care Sector as a Senior Social Worker over 16 years and I am therefore fully aware that the compliance, quality assurance and legislative framework are very complex and time consuming. I chose a SureCare franchise to tackle time consuming issues so that I am able to concentrate on business development, relationship building, market growth and staff training. I now have more than 109 service users and, with the support of SureCare, our weekly hours have more than tripled in 18 months and we are looking to double them again by summer 2017."

Sami Haider, Southend

"I don’t come from a care background, but became interested in running a business in this sector after caring for my grandfather. I saw how difficult it is for older people to continue to live on their own without day-to-day support. I like the ethos of SureCare, which is all about providing clients with the highest possible quality of care. It allows me to run my own successful business while also giving back to the community."

Amrit Dhaliwal, Oxfordshire