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Franchisees at SureCare Hillingdon share their “Good” CQC inspection results

With all of SureCare’s personal care services regulated by the Care Quality Commission, each of our franchise operators is routinely inspected on a frequent basis. This ensures that all of our local providers maintain consistency in their care and customer service standards across the country.

Operators at the Hillingdon branch completed their CQC registration in February 2017 with their initial inspection taking place in April 2018. The branch changed hands 9 months ago and has since undergone another recent inspection under new Director, Dipti Patel.

The team at SureCare Hillingdon have been building a strong reputation in the community over the years. Now staff at the branch have been able to show how operations there run smoothly, effectively and in a caring manner that puts service users first. The overall outcome of this latest inspection has been a “Good” rating in all areas of inspection: safety, effectiveness, care, responsiveness and leadership.

A large part of this great result comes from the dedication and hard work of Registered Manager Maria Benaim who joined SureCare Hillingdon in September 2018. Maria Benaim, who is responsible for making sure that processes run effectively from day to day. Ensuring we achieve the best possible outcome for our service users.
Maria assisted the CQC inspector during the inspection and was able to provide additional information about SureCare Hillingdon where necessary. Maria demonstrated her daily activities, which include managing the team leader and care workers, keeping track of recruitment and training processes, and ensuring all clients get the best level of service possible.

Implementation of new processes that have supported the branch to receive the overall Good Rating.

Demonstrated how SureCare have supported their service users to become socially active within the community.

Director for SureCare Hillingdon – Dipti Patel, said ‘We are very proud to have received this “Good” rating in all areas, and a special thank you must go to our manager Maria who has worked tirelessly to achieve these fantastic results, this would not have been possible without her. I would also like to thank all the care staff whose commitment and dedication to proving the highest level of care to all our clients and have been a real asset to SureCare Hillingdon.’

The full report will be published on the CQC website and can be viewed from the link in the CQC box below.


SureCare Leicester completes registration with the CQC

SureCare Leicester is delighted to confirm that the business can now provide new care services thanks to gaining formal registration with the Care Quality Commission.

As one of SureCare’s most recently established branches across the country, SureCare Leicester has been able to offer home services like cleaning and carrying out difficult tasks for people in the area up until now.

With CQC registration confirmed, their range of services can now expand to cover various aspects of social care, including domiciliary care for the elderly, those with disabilities and even young children. What’s more, service users are able to receive bespoke care packages from the comfort of their own homes.

Registered Care Manager, Jyoti Kotecha, will be working hard to ensure that a high level of quality is delivered by SureCare Leicester’s care workers across all services. On top of that it’s important for Jyoti to oversee operations around the office as well as out and about, to ensure that the business meets all compliance criteria every day.

A big part of their operations now will involve rigorous recruitment procedures to ensure that care workers joining the SureCare Leicester team are both personable and professional in their approach to home care. From interviews over the phone and in person, to written references and enhanced DBS checks, SureCare Leicester will ensure only the right candidates are selected to carry out these vital care services.

With comprehensive training given, new staff will be aware of company policies and procedures – including Health and Safety legislation – alongside practical aspects like food hygiene, medical awareness and first aid to make sure that vulnerable service users are always kept as happy and healthy as possible.

As a nationwide home care provider, SureCare has made a name for itself through compassionate and quality care services. With new services now available in Leicester, residents in the city and the surrounding areas will be able to benefit from the exceptional level of personal care that SureCare has become well renowned for.

SureCare Derby receives formal CQC registration

Operators at SureCare Derby are thrilled to announce that the branch has now completed its registration with the Care Quality Commission, allowing the team to now trade in social care.

Since joining the nationwide SureCare network earlier this year, SureCare Derby has been going from strength to strength to provide domestic services in the city and the surrounding area.

Now with CQC registration in place, the team can expand their range of services to include personal care for people in their own homes. Care packages range from domiciliary care for older people to childcare and support for those with special needs.

Business owner Rabina Kosar is committed to delivering the best quality care to the highest standards. Along with business partner Zirka Yousaf and Registered Care Manager Sarah Bland, Rabina works directly with new care staff to ensure they receive the correct training on various aspects of SureCare’s operations.

Staff training focuses on company policies, procedures, reporting and legislation around Health and Safety at Work. All new staff members spend the first 12 weeks completing a Care Certificate, which covers topics like safeguarding, food hygiene, first aid training, medical awareness and infection control. This is all particularly important as care workers will be dealing with vulnerable people on a daily basis.

All staff go through a rigorous vetting programme before joining SureCare Derby. This allows the operators to meet new care workers face-to-face on a personal level, as well as to request written references and carry out enhanced Criminal Records Disclosure checks for compliance reasons.

In a relatively short time, SureCare has become a large employer in Derby and the surrounding areas, and is continuing to look for dedicated and compassionate individuals within the care sector.

With a strong reputation nationwide, SureCare is dedicated to providing quality services for people from all walks of life, regardless of age or ability. Now that the team in Derby has CQC registration in place, residents across the area will be able to benefit from a wide array of high quality home care services.

SureCare offers ‘Recession Resilient’ franchising

Starting a new business is often a daunting prospect and it can come with a massive degree of uncertainty. It’s difficult to take the plunge and dive straight into a brand new venture from scratch, and today’s economic landscape is often an off-putting factor too.

To help ease the strain, entrepreneurs may want to invest in franchising with a larger business. This means that extra support and guidance will typically be available to help franchise owners and managers in their everyday activities.

However, even with the best and most reliable support, how can a new franchise operator be sure that their business will stay afloat if the economy takes a rough turn?

Choose the right industry

With all sorts of factors potentially having an impact on businesses, it’s important to understand that certain industries may be in a better position to face these issues than others. The home care sector is currently one of the most versatile and adaptable industries that has a considerably strong outlook for the future.

Running a business in home care offers you the unique opportunity to operate in a hugely popular sector that allows you to reach out and greatly benefit members of your local community. Care services are increasingly in demand today, and this is a trend that is expected to continue according to rises in population and life expectancy.

SureCare is one of the nation’s leaders in providing quality care to a wide range of services users – young and old. Our tried-and-tested franchising model has helped over 50 franchisees across the country to bring these services to those most in need of them, all while benefitting from business development support on a regular basis.

Our ageing population

The Office for National Statistics currently predicts that the UK population is set to rise dramatically over the next 20 years. It’s expected that there will be over 74 million people by the year 2039, and one of the key contributing factors is that many of us are living much longer than ever before.

Today, around 18% of the total population is over the age of 65. This is expected to reach 20% over the next decade – that’s 1 in 5 of us who may be more likely to rely on assistance at home in some way. Whether one requires extensive domiciliary care or just a helping hand around the house a few times a week, home care offers an all-encompassing, flexible service to millions of people.

Care services are already in high demand, and this will only increase as our ageing population continues to grow. This means that, in spite of any economic troubles the future may hold, operators in the care sector will still be able to thrive and serve large numbers of people in the years to come.

Additional services

Domiciliary care for older people makes up the vast majority of SureCare’s services, but this isn’t the only way we provide care in the community. Our extensive knowledge and expertise in various areas has allowed our care teams to provide assistance for people at all stages of life’s journey.

With services available for childcare, disability care and even just help with domestic jobs around the home, SureCare franchise operators can offer so much more. These additional services not only offer more variety to customers, but they also act as further streams of revenue that can help to keep your business running smoothly.

Operating a franchise business in the care sector is one of the most rewarding ways to make a living today. You get to work with various from all walks of life and get to form strong bonds with them on a regular basis. The high demand for care services also means that there will always be considerable support for your business for the foreseeable future and beyond.

SureCare has franchising opportunities available across the country, enabling you to bring vital care services to your local community.

If you’re interested in running your own recession resistant business in the home care sector, speak to us today on 01244 321 199 or email for further information.


New franchise operators at SureCare Ealing & Hounslow

This month, the SureCare network welcomes two new business partners who have begun operations at our latest franchise serving the community in Ealing & Hounslow.

Leading the way at SureCare Ealing & Houslow are Ashish Mehta and Ajith Bairneni, who are both strongly committed to making a real difference to people in their area. Both have considerable backgrounds in management while also demonstrating their passion for providing exceptional care and support where it’s needed.

This new franchise extends the reach of SureCare’s expansive range of quality care services in London even further. By serving more and more people, Ashish and Ajith will help to spread the SureCare name far and wide in our overall aim to become the leading home care provider in the UK.

About Ashish and Ajith

Before joining SureCare, Ashish has worked in a wide variety of different industries as a HR professional. His experience in different sectors – from Finance to Manufacturing – has given him the ability to understand the needs of people at various levels.

This background puts Ashish in a strong position to make sure that he can effectively engage with his staff members and contribute to how they provide a high quality service at all times. He’ll have a keen involvement when it comes to recruiting new care workers in the area who he’s confident will be compassionate and caring in their service.

Ajith comes from an IT background, having worked as a Business Consultant and Solution Architect to implement systems that help businesses manage their finances. He also holds multiple degree qualifications from his extensive education in Business Administration and Human Resource Management.

Using all of his previous experiences, Ajith will be able to cover areas like administration, finances and care compliance with CQC guidelines. All in all, this focus will be key in keeping the nuts and bolts of the business in the right place, allowing the Ealing & Hounslow team of care workers to get on with delivering high quality services.

New beginnings

After completing their week-long induction at our head office training facilities in Chester, the business partners behind SureCare Ealing & Hounslow have set up in their own local offices in Greenford. They’ll also be supported by our Business Development Managers to ensure the fledgling new branch stays on track in the near future.

Ashish and Ajith are now building their team of care workers and getting the word out to residents in the borough of Ealing & Hounslow to get their regular services underway. With the support of SureCare Franchising and other London-based operators in the SureCare network, we’re looking forward to seeing the guys running a smooth and successful service over the coming months and years.

Want to find out how SureCare can help you with a franchising opportunity in the home care sector? Get in touch with us today on 01244 321 199 or email to get started.


A new generation takes charge of the family business at SureCare Birmingham

There are some big leadership changes just around the corner at SureCare Birmingham – one of SureCare Community Services’ longest standing franchises.

Franchise operators Ben Awunor and Kay Adenekan have been in charge at SureCare Birmingham since 2002.

After 17 years in charge, however, both gentlemen are looking forward to some well-earned time away from the office in the near future.

They’ll be handing over the reins to sons Daniel Awunor and Moses Adenekan, who have been learning the ropes and helping to manage operations for some time now. These younger entrepreneurs will carry on the family business to facilitate greater change and growth in caring for the local community.

About Daniel & Moses

Daniel studied Construction Management at University while Moses has studied Business Management following an ICT apprenticeship. Their educational backgrounds have prepared them well for managing the family business very soon.

Additionally, they have also had a lot of hands-on experience having both worked for SureCare Birmingham part-time. During this time, they have learned the operations of the business and have been able to apply their respective management skills and knowledge to their work in the care sector.

Both Daniel and Moses also feel that their youth will be a massive advantage in the long-term future of the business.

Daniel says: “I feel fortunate enough to be part of a generation that has lived through the changing of technology, and I have seen how it can quickly transform the way businesses operate.”

Coupled with Moses’ IT background, SureCare Birmingham will prove to be a modern home care business that’s efficient and doesn’t compromise on service quality.

SureCare has recently introduced new monitoring software to help maintain high levels of quality care from their remote workers. By embracing this technological revolution, new operators Daniel and Moses can aim for massive growth in their area to reach more people in the community.


“Here at SureCare, we consider everyone as part of our family. Family is loving and supporting one another even when it’s not easy to do so. It’s being the best person you can be so that you may inspire others around you.”

– Daniel Awunor and Moses Adenekan, SureCare Birmingham


All the award winners from SureCare’s Annual Conference 2019

Following our annual conference in Tewkesbury this year, we looked forward to an evening packed with, live entertainment, a fabulous Gala Dinner and – perhaps most importantly – the awards ceremony where we honoured our top franchisees over the last twelve months.

Taking place at the Tewkesbury Park hotel in Gloucestershire, franchise operators from across the SureCare network joined us in celebrating 25 years of our business. Starting with a small drinks reception at 7pm, we enjoyed an eventful evening that allowed us to recognise the achievements of our franchisees over the last year.

Our awards pay tribute to those franchisees, branch managers and care workers who have gone above and beyond in different aspects of their daily operations. This year, ten recipients went home with various accolades from the SureCare HQ team as recommended by our business development managers, franchising support team and the franchisees themselves.

The results are in and our Award Winners for 2019 are…

SureCare Hertfordshire

Best Newcomer

SureCare Fylde & Wyre

Quality Award &
Care Worker of the Year

SureCare Rugby

Children’s Services Award

SureCare Chester

Branch Registered Manager of the Year

SureCare York

Achievement Award &
Registered Manager of the Year

SureCare Chester

Branch Care Worker of the Year

SureCare North Leeds

Outstanding Contribution to Care

SureCare Scarborough

National Care Worker of the Year


SureCare Doncaster

Franchisee of the Year

Congratulations to all of our winners for their outstanding achievements over the past year. Through all the hard work and dedication, we’re certain that SureCare will rise above the rest to become the number one home care provider throughout the UK.

The celebrations carried on long into the night with an impressive fireworks display, live music and a lot of singing and dancing. We’ll be back to do it all again next year, following another twelve months of success stories and newcomers to the SureCare family.

Want to join us as a SureCare franchisee next year? If you’re considering running your own business in the home care sector, speak to SureCare about a potential franchising opportunity today. Call us on 01244 321 199 or email for further information.


Celebrating 25 years in business at SureCare’s Annual Conference

Every year, our annual conference provides everyone right across the SureCare network to come together and celebrate in the successes of the previous twelve months, and this year was no different.

From nationwide franchise operators to head office staff, we all came together at the Tewkesbury Park hotel in Gloucestershire on Friday 12th April. The annual conference allowed us the chance to cast our eyes back over the previous year as well as an opportunity to look towards the future of our business and the home care sector.

We were also joined by a few special guests to talk about emerging technologies and new ways of carrying out business on a daily basis. The full-day event allowed us all to have an opportunity to meet and socialise with some familiar faces and new additions throughout the SureCare family.


Kicking off at 10am with teas and coffees, everyone was able to mix and mingle before taking their seats. This is one of the most important parts of the day as it lets our franchisees get to know one another and catch up with the head office team. Once we’ve broken the ice, everyone tends to feel a bit more relaxed and ready to settle down for our morning presentations.

A brief welcome speech by SureCare’s Managing Director, Gary Farrer, touched upon the successes and challenges of the last year, as well as leading the celebrations from SureCare’s 25th year in business. Following that, we enjoyed various talks and updates from guest speakers and SureCare franchisees on a range of different topics.

First we had an exciting introduction to a new partner company One-Touch Health that has developed new software technology that provides an innovative, paperless rostering system. It also leverages Smart Mobile Technology to allow care workers to utilise the platform remotely on their mobiles, improving client care and business processes. We hope that SureCare franchisees will greatly benefit from the use of this platform going forward.

We rounded off the morning with discussions from our franchise operators in Doncaster and Oxfordshire, who were joined by our social media partner Josh Lucy and recruitment specialist Stuart Spinks respectively. We discovered how SureCare Doncaster had achieved positive results through Facebook advertising, followed by the excellent recruitment and retention strategies carried out by SureCare Oxfordshire.


After a delicious lunch break, franchisees from different branches teamed together for a series of workshops focusing on Sales and Leadership. This helped everyone to share their knowledge and unique approaches to running operations. We hope that many of our franchisees picked up a few new tips from each other on maximising their potential.

A couple of short presentations from some of our guest speakers completed the afternoon session. First we heard from The Grey Matter Group, who provide products and services to support learning and development. They provided us with a brief introduction to the new Lead to Succeed Training, which we hope our franchisees will greatly benefit from going forward.

Our final guest was motivational speaker Steve Cade, who travelled over from California but is originally from England. His strong advice and enthusiasm really ensured that everyone was entertained just as much as we were informed. After quite a long day of intense information, this was the perfect pick-me-up to make sure the day ended on a high for all attendees.

Gary Farrer drew the conference to a close once again and made sure we’d celebrate 25 years of business in style. Franchise operators along with partners and other guests were invited to join us for a glamorous evening at Tewkesbury Park a little later on, for our annual Gala Dinner and Awards Ceremony.

We’d like to thank all of our franchisees, special guests and head office team who came along and contributed to our annual conference. We aim to make this the highlight of our business year and we really couldn’t do it without the help and support of all involved.

We’re also looking forward to sharing more about the evening’s events, along with details of our award winners, a little later this month.


SureCare’s latest franchise operator brings services to Peterborough

This week we’re pleased to introduce the latest franchisee to join SureCare. Helping to bring our extensive range of quality home care services to the city of Peterborough, we welcome Rubie Rattan to our network.

Running the Peterborough branch as the sole franchisee, she will be in charge of managing her own care team and their operations. Her ultimate goal will be to continuously and consistently provide exceptional personal care services to vulnerable people throughout the city and in the surrounding areas.

With her initial week-long induction now complete, Rubie can now get down to the daily business of operating a SureCare franchise. She won’t be completely alone, however, as our Business Development Managers and franchise support team will be available to lend a hand whenever she might need it.

About Rubie

Rubie comes from an extensive background in the world of finance, having worked for a variety of different firms in the capital. Her impressive business knowledge and keen eye for keeping the books balanced are proof that she has some of the qualities that we look for in our franchise operators.

With years of professional experience behind her, our franchising team is certain that SureCare Peterborough will be in safe hands with Rubie. Additionally, our meetings with her in the early stages have given us the confidence that she is a hard-working individual with the right levels of compassion and dedication that we look for in our franchise operators.

Her decision to franchise with SureCare came about for a couple of reasons: a desire to change career and wanting to feel the benefits of working for herself. By contributing to the local community with an extensive range of home care services, Rubie will be able to set the schedules for her own team and oversee all the great work they will do.

Why SureCare?

There are several franchising opportunities available for new business owners looking to enter the home care sector. We’re pleased that Rubie chose to purchase a franchise with SureCare, as she felt our company stood out from other care providers in quite a competitive field.

With SureCare, our nationwide teams offer an extensive range of services to vulnerable people of all ages and abilities. Just as our care teams provide exceptional support to their communities, SureCare Franchising supports our franchisees in all areas of business to ensure they can operate smoothly and effectively.

Earlier this April, Rubie chame to our head office in Chester for a week-long induction course at our state-of-the-art training facilities. From there, she will be able to rely on the continued assistance of two experienced Business Development Managers: Nicola Bews and Jurgita Baublyte. They will be helping her over the coming weeks to gain registration with the CQC and to develop and promote the business across Peterborough.

SureCare’s Franchise Recruitment Manager, Josh Farrer, is delighted to welcome Rubie to the network and looks forward to what she can bring to the SureCare family.

He said: “Rubie brings with her a wealth of skills and knowledge from her past career, many of which she can transfer to her ownership of the Peterborough franchise. I’m excited to see her business develop and grow to become the number 1 go-to provider of safe and reliable personal home care right across Peterborough.”

Looking to start up a home care business to serve your local community? Find out how SureCare can help you with a potential franchising opportunity that will allow you to provide exceptional care services and manage your own operations.

Call Josh today on 01244 321 199 or email and ask about franchising in your area, and we can get started on discussing your new business venture.


The benefits of franchising with SureCare

There are many options available when it comes to operating in the home care sector. Whether you decide to start up independently or rely on the support of a franchise model, you’ll no doubt be aiming to provide the best possible service to people who need it.

When it comes to franchising with an already established company, there are plenty of businesses to choose from that it can be difficult to decide who to go with. That’s why here at SureCare, we’re determined to make sure our service offers franchisees the right balance of self-operation and network support.

If you’re thinking of starting your own business dedicated to helping some of the most vulnerable members of our society, find out how purchasing a SureCare franchise can benefit you, your ongoing operations and your growing base of service users.

Full training available

Most entrepreneurs or budding business owners who decide to pursue a business in home care will have some kind of experience of the services required on a daily basis. Perhaps you’re a medical professional or looking to make a career change and be your own boss. Or perhaps you’ve been a full-time carer for a family member with first-hand understanding of the level of work involved.

Even if you’ve never worked in home care before, SureCare makes it easy for you to run your own business by providing extensive training in multiple areas of operation. After a week-long intensive induction course at our head office in Chester, the franchise support team will always be on hand to give refresher training and dedicated assistance at any time in the future.

It’s our aim to ensure that SureCare operators up and down the country are well equipped to handle virtually any home care request. As much as our nationwide care teams provide vital support to service users, we believe it’s our duty to offer suitable assistance to our franchisees to ensure service levels and operations are kept to a high quality.

Financing support

Getting a new business off the ground is often an expensive feat, with many prospective business owners often relying on the financial support of a business loan through a bank or other lender. This can be quite a difficult, demanding and sometimes intimidating process, which is why we like to offer a hand in making things easier.

SureCare has long-standing relationships with many high street banks and lenders who have supported our franchisees in the past. With the SureCare name behind you, you’re more likely to be able to benefit from a business loan from a trusted and well-respected source.

Lenders we’ve worked with in the past are generally prepared to assist new SureCare franchisees by lending up to 70% of the total required investment amount. With franchise opportunities available around the £35,000 price point, it can be a big help for you to put forward a manageable personal investment amount while you rely on enough financial assistance to get you over the line.

Complete freedom of operation

Of course, the whole point of running your own business is to be free from interference by some higher power. We understand it can be a worry for franchisees to feel as though they might be under scrutiny from head office, which is why we aim to keep out of your way as much as possible.

This allows franchise operators to essentially be their own boss and conduct their business and processes in a way that suits them. Owners will be able to manage their own care teams, tailor care packages for service users and conduct local marketing campaigns without necessarily having to report back to head office for approval.

While our head office team won’t get in the way of your operations, one of the great benefits of joining the SureCare network is that support will be available at your request. Whether you need a bit of help recruiting new care workers in your area or assistance with compliance and quality control, you have the freedom to get in touch with our franchising support team whenever you may need to.

Franchising with SureCare

As more of the population are living longer, there is a real need right now for an increase in home care provisions. It’s expected that the number of people over 65 will rise significantly in the next decade or so, and many of us will be more likely to remain in the comfort of our own homes rather than more into residential care.

This year, SureCare celebrates 25 years in business as one of the nation’s leading home care providers and franchisors. Having built on our successes over the years, we have helped more than 50 franchise operators to set up their own services across the UK. We also aim to work with many more over the coming years to bring our quality care services to parts of the country we haven’t yet been able to reach.

If you’re looking to begin your own new business in a sector that’s dedicated to improving quality of life for all, pursuing a franchise opportunity with SureCare could be the right course of action for you.

Call our franchising team today on 01244 321 199 or email to get started on taking the first steps towards your new business venture.


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