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SureCare Shropshire is 20 years old!

This September, SureCare Shropshire celebrates a milestone anniversary, reaching 20 years in business!

One of the earliest franchisees of the nationwide SureCare network, Chris Davies established SureCare Shropshire to bring exceptional home care services to people in the local community.

Over the last two decades, SureCare Shropshire has been helping countless service users in the area with support and assistance around the home to improve quality of life. With the support of SureCare’s head office, Chris leads a team of care workers and local administration staff to offer an expansive suite of care services to people of all ages and abilities.

Here we catch up with Chris to get straight to the core of what inspired him to join SureCare and what he feels has propelled and kept his business on top for the last 20 years.

About Chris

Chris originally comes from Merseyside, but has lived and worked all over the UK in various different roles. Whether he’s been making vital contributions to central government or worked across multiple levels of the civil service, Chris’ previous experiences all have one thing in common – he has dedicated his life to helping and supporting others at every turn.

In 1999, he came across a wonderful franchising opportunity with SureCare that would allow him to offer domiciliary care services to people throughout Shropshire. Using skills from his background as a Business Analyst and Systems Architect, Chris demonstrated a unique combination of business acumen alongside his considerable compassion for others.

Over the years, he has become a UK Dementia Champion and actively engaged with political campaigns to increase the profile of social care, both locally in the Shropshire area as well as on the national stage. Chris’ determination and enthusiasm for home care also saw him shortlisted as a candidate for the UK Home Care Association (UKHCA) Board back in 2015.

As SureCare Shropshire has developed, Chris has worked tirelessly to build up a business and a team of like-minded and committed individuals around it. Everyone involved has proven that they’re all dedicated to providing the highest quality of care and greatly improving and enriching the lives of service users across the area.

What makes SureCare Shropshire special?

As one of the earliest SureCare franchises, SureCare Shropshire has grown significantly since its humble beginnings. The business started as a provider of domiciliary care for older people requiring a little extra help in their own homes.

Expanding our suite of care services over the years, the team at Shropshire have pioneered every new service offering to reach out to more people in need of assistance. Alongside traditional domiciliary care, services like childcare, live-in care and support for those with dementia have enriched the lives of people right across the community.

Today, SureCare Shropshire has over 100 regular service users receiving vital care and support from Chris’ team. Coming from a variety of different backgrounds, service users of all ages and abilities benefit from focused and personalised care packages.

The branch also keeps going from strength to strength, with their recent inspection by the Care Quality Commission earlier this year resulting in the highest possible rating – Outstanding. This puts SureCare Shropshire a head above the vast majority of care providers throughout the country.

The inspection also highlighted areas that demonstrate why the Shropshire team deserve to be recognised with an Outstanding rating. Care workers were found to provide a friendly and personable service that connects with individuals to improve their unique experiences. Additionally, service users praised the helpful, proactive staff and their management of inclusive social events like coffee mornings.

Anniversary celebrations

Chris and the team are gearing up to mark 20 years of SureCare Shropshire in style. The Outstanding result of their latest CQC inspection is certainly the cherry on top of that big birthday cake!

Everybody at SureCare’s Head Office is ecstatic that Chris and the whole Shropshire team are celebrating this milestone 20th anniversary as part of the SureCare family.

We’re delighted to see their operations going from strength to strength, reflected in the recent CQC inspection, and we’re looking forward to seeing what lies ahead for the future of SureCare Shropshire and all the people they support.

3 SureCare operators earn high praise from leading home care awards

We’re delighted to announce that three franchises in the SureCare network have been recognised in the Top 20 Home Care Provider Awards from homecare.co.uk, based entirely on reviews from service users.

As a customer review website, homecare.co.uk provides a platform for recipients of home care services to provide feedback and testimonials to their local care teams. These awards highlight the highest rated and most recommended providers of home care across the country.

Last month, our operators in Newcastle & North Tyneside, North Leeds and Rugby & North Warwickshire received the good news that they had each scooped one of the top 20 spots in their respective regions. The performance and reception of each of these local teams is reflected in their average customer ratings, ranging from 9.6 to 9.8 out of 10.

Many SureCare franchises across the UK now use homecare.co.uk’s review service to acquire feedback from service users and their families on how effective and friendly our national care teams are. This also doubles up as a recommendation platform for others looking for suitable home care in their local areas. After all, high ratings and strong reviews can lead to more potential service users in the future.

Reactions from the award winners

Over at SureCare Newcastle & North Tyneside, Managing Director Akshay Duggal commented on the Top 20 accolade: “Following a brilliant first CQC Inspection – which we were rated ‘Good’ – I was absolutely delighted to have won this award. Our whole team works so hard to provide exceptional care to our service users, going above and beyond without a second thought.”

He went on: “This award proves that our service users, their friends and family have confidence in our company values and, of course, our care workers. I’m so proud that all our hard work and commitment is being recognised. It’s a well-deserved award for all our team!”

Franchise owners in both North Leeds and Rugby have also expressed their joy at being named among the Top 20 providers by homecare.co.uk, and they are continuing to get the word out amongst the local community to boost their profiles and influence to those on the lookout for an exceptional care service in their area.
 

SureCare is one of the UK’s leading home care providers, with plenty of franchising opportunities available across the country for business owners to serve their local area.

For more information on franchising in the care sector with SureCare, get in touch with our head office team on 01244 321 199 or email enquiries@surecare.co.uk and include SureCare Franchising in your message.

 

This article originally appears on SureCare’s main website here
 

Franchisees at SureCare Hillingdon share their “Good” CQC inspection results

With all of SureCare’s personal care services regulated by the Care Quality Commission, each of our franchise operators is routinely inspected on a frequent basis. This ensures that all of our local providers maintain consistency in their care and customer service standards across the country.

Operators at the Hillingdon branch completed their CQC registration in February 2017 with their initial inspection taking place in April 2018. The branch changed hands 9 months ago and has since undergone another recent inspection under new Director, Dipti Patel.

The team at SureCare Hillingdon have been building a strong reputation in the community over the years. Now staff at the branch have been able to show how operations there run smoothly, effectively and in a caring manner that puts service users first. The overall outcome of this latest inspection has been a “Good” rating in all areas of inspection: safety, effectiveness, care, responsiveness and leadership.

A large part of this great result comes from the dedication and hard work of Registered Manager Maria Benaim who joined SureCare Hillingdon in September 2018. Maria Benaim, who is responsible for making sure that processes run effectively from day to day. Ensuring we achieve the best possible outcome for our service users.
Maria assisted the CQC inspector during the inspection and was able to provide additional information about SureCare Hillingdon where necessary. Maria demonstrated her daily activities, which include managing the team leader and care workers, keeping track of recruitment and training processes, and ensuring all clients get the best level of service possible.

Implementation of new processes that have supported the branch to receive the overall Good Rating.

Demonstrated how SureCare have supported their service users to become socially active within the community.

Director for SureCare Hillingdon – Dipti Patel, said ‘We are very proud to have received this “Good” rating in all areas, and a special thank you must go to our manager Maria who has worked tirelessly to achieve these fantastic results, this would not have been possible without her. I would also like to thank all the care staff whose commitment and dedication to proving the highest level of care to all our clients and have been a real asset to SureCare Hillingdon.’
 

The full report will be published on the CQC website and can be viewed from the link in the CQC box below.

 

SureCare Leicester completes registration with the CQC

SureCare Leicester is delighted to confirm that the business can now provide new care services thanks to gaining formal registration with the Care Quality Commission.

As one of SureCare’s most recently established branches across the country, SureCare Leicester has been able to offer home services like cleaning and carrying out difficult tasks for people in the area up until now.

With CQC registration confirmed, their range of services can now expand to cover various aspects of social care, including domiciliary care for the elderly, those with disabilities and even young children. What’s more, service users are able to receive bespoke care packages from the comfort of their own homes.

Registered Care Manager, Jyoti Kotecha, will be working hard to ensure that a high level of quality is delivered by SureCare Leicester’s care workers across all services. On top of that it’s important for Jyoti to oversee operations around the office as well as out and about, to ensure that the business meets all compliance criteria every day.

A big part of their operations now will involve rigorous recruitment procedures to ensure that care workers joining the SureCare Leicester team are both personable and professional in their approach to home care. From interviews over the phone and in person, to written references and enhanced DBS checks, SureCare Leicester will ensure only the right candidates are selected to carry out these vital care services.

With comprehensive training given, new staff will be aware of company policies and procedures – including Health and Safety legislation – alongside practical aspects like food hygiene, medical awareness and first aid to make sure that vulnerable service users are always kept as happy and healthy as possible.

As a nationwide home care provider, SureCare has made a name for itself through compassionate and quality care services. With new services now available in Leicester, residents in the city and the surrounding areas will be able to benefit from the exceptional level of personal care that SureCare has become well renowned for.
 

SureCare Derby receives formal CQC registration

Operators at SureCare Derby are thrilled to announce that the branch has now completed its registration with the Care Quality Commission, allowing the team to now trade in social care.

Since joining the nationwide SureCare network earlier this year, SureCare Derby has been going from strength to strength to provide domestic services in the city and the surrounding area.

Now with CQC registration in place, the team can expand their range of services to include personal care for people in their own homes. Care packages range from domiciliary care for older people to childcare and support for those with special needs.

Business owner Rabina Kosar is committed to delivering the best quality care to the highest standards. Along with business partner Zirka Yousaf and Registered Care Manager Sarah Bland, Rabina works directly with new care staff to ensure they receive the correct training on various aspects of SureCare’s operations.

Staff training focuses on company policies, procedures, reporting and legislation around Health and Safety at Work. All new staff members spend the first 12 weeks completing a Care Certificate, which covers topics like safeguarding, food hygiene, first aid training, medical awareness and infection control. This is all particularly important as care workers will be dealing with vulnerable people on a daily basis.

All staff go through a rigorous vetting programme before joining SureCare Derby. This allows the operators to meet new care workers face-to-face on a personal level, as well as to request written references and carry out enhanced Criminal Records Disclosure checks for compliance reasons.

In a relatively short time, SureCare has become a large employer in Derby and the surrounding areas, and is continuing to look for dedicated and compassionate individuals within the care sector.

With a strong reputation nationwide, SureCare is dedicated to providing quality services for people from all walks of life, regardless of age or ability. Now that the team in Derby has CQC registration in place, residents across the area will be able to benefit from a wide array of high quality home care services.
 

SureCare offers ‘Recession Resilient’ franchising

Starting a new business is often a daunting prospect and it can come with a massive degree of uncertainty. It’s difficult to take the plunge and dive straight into a brand new venture from scratch, and today’s economic landscape is often an off-putting factor too.

To help ease the strain, entrepreneurs may want to invest in franchising with a larger business. This means that extra support and guidance will typically be available to help franchise owners and managers in their everyday activities.

However, even with the best and most reliable support, how can a new franchise operator be sure that their business will stay afloat if the economy takes a rough turn?

Choose the right industry

With all sorts of factors potentially having an impact on businesses, it’s important to understand that certain industries may be in a better position to face these issues than others. The home care sector is currently one of the most versatile and adaptable industries that has a considerably strong outlook for the future.

Running a business in home care offers you the unique opportunity to operate in a hugely popular sector that allows you to reach out and greatly benefit members of your local community. Care services are increasingly in demand today, and this is a trend that is expected to continue according to rises in population and life expectancy.

SureCare is one of the nation’s leaders in providing quality care to a wide range of services users – young and old. Our tried-and-tested franchising model has helped over 50 franchisees across the country to bring these services to those most in need of them, all while benefitting from business development support on a regular basis.

Our ageing population

The Office for National Statistics currently predicts that the UK population is set to rise dramatically over the next 20 years. It’s expected that there will be over 74 million people by the year 2039, and one of the key contributing factors is that many of us are living much longer than ever before.

Today, around 18% of the total population is over the age of 65. This is expected to reach 20% over the next decade – that’s 1 in 5 of us who may be more likely to rely on assistance at home in some way. Whether one requires extensive domiciliary care or just a helping hand around the house a few times a week, home care offers an all-encompassing, flexible service to millions of people.

Care services are already in high demand, and this will only increase as our ageing population continues to grow. This means that, in spite of any economic troubles the future may hold, operators in the care sector will still be able to thrive and serve large numbers of people in the years to come.

Additional services

Domiciliary care for older people makes up the vast majority of SureCare’s services, but this isn’t the only way we provide care in the community. Our extensive knowledge and expertise in various areas has allowed our care teams to provide assistance for people at all stages of life’s journey.

With services available for childcare, disability care and even just help with domestic jobs around the home, SureCare franchise operators can offer so much more. These additional services not only offer more variety to customers, but they also act as further streams of revenue that can help to keep your business running smoothly.

Operating a franchise business in the care sector is one of the most rewarding ways to make a living today. You get to work with various from all walks of life and get to form strong bonds with them on a regular basis. The high demand for care services also means that there will always be considerable support for your business for the foreseeable future and beyond.
 

SureCare has franchising opportunities available across the country, enabling you to bring vital care services to your local community.

If you’re interested in running your own recession resistant business in the home care sector, speak to us today on 01244 321 199 or email enquiries@surecare.co.uk for further information.

 

New franchise operators at SureCare Ealing & Hounslow

This month, the SureCare network welcomes two new business partners who have begun operations at our latest franchise serving the community in Ealing & Hounslow.

Leading the way at SureCare Ealing & Houslow are Ashish Mehta and Ajith Bairneni, who are both strongly committed to making a real difference to people in their area. Both have considerable backgrounds in management while also demonstrating their passion for providing exceptional care and support where it’s needed.

This new franchise extends the reach of SureCare’s expansive range of quality care services in London even further. By serving more and more people, Ashish and Ajith will help to spread the SureCare name far and wide in our overall aim to become the leading home care provider in the UK.

About Ashish and Ajith

Before joining SureCare, Ashish has worked in a wide variety of different industries as a HR professional. His experience in different sectors – from Finance to Manufacturing – has given him the ability to understand the needs of people at various levels.

This background puts Ashish in a strong position to make sure that he can effectively engage with his staff members and contribute to how they provide a high quality service at all times. He’ll have a keen involvement when it comes to recruiting new care workers in the area who he’s confident will be compassionate and caring in their service.

Ajith comes from an IT background, having worked as a Business Consultant and Solution Architect to implement systems that help businesses manage their finances. He also holds multiple degree qualifications from his extensive education in Business Administration and Human Resource Management.

Using all of his previous experiences, Ajith will be able to cover areas like administration, finances and care compliance with CQC guidelines. All in all, this focus will be key in keeping the nuts and bolts of the business in the right place, allowing the Ealing & Hounslow team of care workers to get on with delivering high quality services.

New beginnings

After completing their week-long induction at our head office training facilities in Chester, the business partners behind SureCare Ealing & Hounslow have set up in their own local offices in Greenford. They’ll also be supported by our Business Development Managers to ensure the fledgling new branch stays on track in the near future.

Ashish and Ajith are now building their team of care workers and getting the word out to residents in the borough of Ealing & Hounslow to get their regular services underway. With the support of SureCare Franchising and other London-based operators in the SureCare network, we’re looking forward to seeing the guys running a smooth and successful service over the coming months and years.
 

Want to find out how SureCare can help you with a franchising opportunity in the home care sector? Get in touch with us today on 01244 321 199 or email enquiries@surecare.co.uk to get started.

 

A new generation takes charge of the family business at SureCare Birmingham

There are some big leadership changes just around the corner at SureCare Birmingham – one of SureCare Community Services’ longest standing franchises.

Franchise operators Ben Awunor and Kay Adenekan have been in charge at SureCare Birmingham since 2002.

After 17 years in charge, however, both gentlemen are looking forward to some well-earned time away from the office in the near future.

They’ll be handing over the reins to sons Daniel Awunor and Moses Adenekan, who have been learning the ropes and helping to manage operations for some time now. These younger entrepreneurs will carry on the family business to facilitate greater change and growth in caring for the local community.

About Daniel & Moses

Daniel studied Construction Management at University while Moses has studied Business Management following an ICT apprenticeship. Their educational backgrounds have prepared them well for managing the family business very soon.

Additionally, they have also had a lot of hands-on experience having both worked for SureCare Birmingham part-time. During this time, they have learned the operations of the business and have been able to apply their respective management skills and knowledge to their work in the care sector.

Both Daniel and Moses also feel that their youth will be a massive advantage in the long-term future of the business.

Daniel says: “I feel fortunate enough to be part of a generation that has lived through the changing of technology, and I have seen how it can quickly transform the way businesses operate.”

Coupled with Moses’ IT background, SureCare Birmingham will prove to be a modern home care business that’s efficient and doesn’t compromise on service quality.

SureCare has recently introduced new monitoring software to help maintain high levels of quality care from their remote workers. By embracing this technological revolution, new operators Daniel and Moses can aim for massive growth in their area to reach more people in the community.

 

“Here at SureCare, we consider everyone as part of our family. Family is loving and supporting one another even when it’s not easy to do so. It’s being the best person you can be so that you may inspire others around you.”

– Daniel Awunor and Moses Adenekan, SureCare Birmingham

 

All the award winners from SureCare’s Annual Conference 2019

Following our annual conference in Tewkesbury this year, we looked forward to an evening packed with, live entertainment, a fabulous Gala Dinner and – perhaps most importantly – the awards ceremony where we honoured our top franchisees over the last twelve months.

Taking place at the Tewkesbury Park hotel in Gloucestershire, franchise operators from across the SureCare network joined us in celebrating 25 years of our business. Starting with a small drinks reception at 7pm, we enjoyed an eventful evening that allowed us to recognise the achievements of our franchisees over the last year.

Our awards pay tribute to those franchisees, branch managers and care workers who have gone above and beyond in different aspects of their daily operations. This year, ten recipients went home with various accolades from the SureCare HQ team as recommended by our business development managers, franchising support team and the franchisees themselves.
 

The results are in and our Award Winners for 2019 are…

SureCare Hertfordshire

Best Newcomer

SureCare Fylde & Wyre

Quality Award &
Care Worker of the Year


SureCare Rugby

Children’s Services Award

SureCare Chester

Branch Registered Manager of the Year


SureCare York

Achievement Award &
Registered Manager of the Year

SureCare Chester

Branch Care Worker of the Year


SureCare North Leeds

Outstanding Contribution to Care

SureCare Scarborough

National Care Worker of the Year


 

SureCare Doncaster

Franchisee of the Year


Congratulations to all of our winners for their outstanding achievements over the past year. Through all the hard work and dedication, we’re certain that SureCare will rise above the rest to become the number one home care provider throughout the UK.

The celebrations carried on long into the night with an impressive fireworks display, live music and a lot of singing and dancing. We’ll be back to do it all again next year, following another twelve months of success stories and newcomers to the SureCare family.

Want to join us as a SureCare franchisee next year? If you’re considering running your own business in the home care sector, speak to SureCare about a potential franchising opportunity today. Call us on 01244 321 199 or email enquiries@surecare.co.uk for further information.

 

Celebrating 25 years in business at SureCare’s Annual Conference

Every year, our annual conference provides everyone right across the SureCare network to come together and celebrate in the successes of the previous twelve months, and this year was no different.

From nationwide franchise operators to head office staff, we all came together at the Tewkesbury Park hotel in Gloucestershire on Friday 12th April. The annual conference allowed us the chance to cast our eyes back over the previous year as well as an opportunity to look towards the future of our business and the home care sector.

We were also joined by a few special guests to talk about emerging technologies and new ways of carrying out business on a daily basis. The full-day event allowed us all to have an opportunity to meet and socialise with some familiar faces and new additions throughout the SureCare family.



Morning

Kicking off at 10am with teas and coffees, everyone was able to mix and mingle before taking their seats. This is one of the most important parts of the day as it lets our franchisees get to know one another and catch up with the head office team. Once we’ve broken the ice, everyone tends to feel a bit more relaxed and ready to settle down for our morning presentations.

A brief welcome speech by SureCare’s Managing Director, Gary Farrer, touched upon the successes and challenges of the last year, as well as leading the celebrations from SureCare’s 25th year in business. Following that, we enjoyed various talks and updates from guest speakers and SureCare franchisees on a range of different topics.

First we had an exciting introduction to a new partner company One-Touch Health that has developed new software technology that provides an innovative, paperless rostering system. It also leverages Smart Mobile Technology to allow care workers to utilise the platform remotely on their mobiles, improving client care and business processes. We hope that SureCare franchisees will greatly benefit from the use of this platform going forward.

We rounded off the morning with discussions from our franchise operators in Doncaster and Oxfordshire, who were joined by our social media partner Josh Lucy and recruitment specialist Stuart Spinks respectively. We discovered how SureCare Doncaster had achieved positive results through Facebook advertising, followed by the excellent recruitment and retention strategies carried out by SureCare Oxfordshire.

Afternoon

After a delicious lunch break, franchisees from different branches teamed together for a series of workshops focusing on Sales and Leadership. This helped everyone to share their knowledge and unique approaches to running operations. We hope that many of our franchisees picked up a few new tips from each other on maximising their potential.

A couple of short presentations from some of our guest speakers completed the afternoon session. First we heard from The Grey Matter Group, who provide products and services to support learning and development. They provided us with a brief introduction to the new Lead to Succeed Training, which we hope our franchisees will greatly benefit from going forward.

Our final guest was motivational speaker Steve Cade, who travelled over from California but is originally from England. His strong advice and enthusiasm really ensured that everyone was entertained just as much as we were informed. After quite a long day of intense information, this was the perfect pick-me-up to make sure the day ended on a high for all attendees.

Gary Farrer drew the conference to a close once again and made sure we’d celebrate 25 years of business in style. Franchise operators along with partners and other guests were invited to join us for a glamorous evening at Tewkesbury Park a little later on, for our annual Gala Dinner and Awards Ceremony.
 

We’d like to thank all of our franchisees, special guests and head office team who came along and contributed to our annual conference. We aim to make this the highlight of our business year and we really couldn’t do it without the help and support of all involved.

We’re also looking forward to sharing more about the evening’s events, along with details of our award winners, a little later this month.

 

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