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Meet the Team

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At the heart of SureCare, our Head Office management team comprises of highly experienced individuals, bringing together their collective knowledge and expertise from different areas of business.

Above all else, our team is passionate about the care sector and well versed in the franchise industry; both of which are crucial to SureCare’s ongoing operation. However, with key members coming from a variety of different backgrounds, our business is led by a strong, all-round team that covers business development, sales and marketing, financial control, customer service and quality assurance from the likes of Ofsted and the CQC.

Gary Farrer

Heading up our team is Managing Director Gary Farrer, one of the UK’s most successful care industry entrepreneurs. Gary previously owned the integrated care provider Safehands Group which, together with his wife Stephanie, he built into a £5.5million turnover business before selling at the end of 2011. The part Gary enjoys most is rolling his sleeves up and working closely with franchisees to help them build the best possible businesses

Josh Farrer

Josh Farrer joined SureCare in 2015, bringing with him a wealth of experience in Sales and Marketing. As Franchise Sales Manager, Josh’s key focus is recruiting applicants with drive and determination to exceed customers expectations and build a successful SureCare Franchise business. Josh offers important advice and guidance to franchise applicants so that they can develop the knowledge and confidence to establish successful businesses.

Tracy Newcombe

Another key member of the SureCare team is Operations Director Tracy Newcombe. Tracy is ideally placed to support our branches having worked in the care sector for more than 20 years, she is responsible for our stage three franchisees – the most mature and experienced businesses.

Clare Roberts

Clare Roberts is the Business Development Manager with special responsibility for supporting our second stage franchisees. Clare has more than 10 years’ experience of writing successful tenders for public sector contracts across a range of sectors. She has significant experience in writing winning tenders for domiciliary care as well as a range of specialist care services. She is a highly experienced and successful Business Development Manager with many years’ experience of supporting businesses to grow.

Carolyn Griffiths

Meanwhile, back at head office in Chester, Carolyn Griffiths is Gary’s PA while also acting as Office Manager. Carolyn ensures that everyone who visits HQ is looked after in true SureCare style.

rachel

With over a decade worth of experience in the care industry and following on from successfully opening the Chester Company owned branch of SureCare, Rachel Gallagher is well equipped to support our new Franchisees as they take their first steps.

jurgita-sml

Jurgita Baublyte brings over 10 years of experience in Domiciliary sector. Before joining SureCare Head Office in 2017, Jurgita was responsible for managing one of the largest SureCare Franchise services. In her role as a Business Development Manager, Jurgita is supporting new and established Franchisees.

Stevie Shone

Stevie Shone is the Finance Assistant for SureCare, being in full control of the payroll processing for our five company owned branches. Stevie holds 10 years’ accounting and payroll experience from various industry types. Stevie has joined the company at an exciting time of growth and development and whilst the company grows she is looking forward to being a member of an experienced and committed team – embracing all future opportunities.

sue

Sue Maggs joined SureCare in August 2013 and has an extensive background in finance and customer service having previously worked for HSBC for over 25 years and then, more recently in a Training / Quality Assurance role with a local finance company. Her role with SureCare is split between assisting within the Accounts department, helping branches and franchises with their branded stationery, uniforms and promotional materials and generally assisting with office administration.

Andrea Hutson

Andrea Hutson has worked for 20 years as an Accountant, primarily within the care sector. She joined SureCare in December 2013 to improve internal accounting systems and controls, to provide support and management information to non-finance Managers and to produce timely and accurate monthly accounts. Andrea has a small but effective team who efficiently work with her to achieve these goals.

Tracy Banks

Tracy Banks joined SureCare in 2006 and in that time has worked in a number of roles for the company, including having responsibility for the SureCare’s Disclosure and Barring Service (DBS). Currently, Tracy is the first point of contact for prospective franchisees dealing with their initial enquiries and ensuring they are supplied with all relevant information about SureCare and its franchising opportunities. In addition to this, Tracy is involved with the Finance Team as the Accounts Relationship Manager, ensuring timely payments of client invoices.

Testimonials

"I started off as a carer and then worked as a manager in the office of a care franchise, so I chose a franchise when I decided to start my own business. Care is heavily regulated and when I started the regulations were in flux, so I wanted the support of a franchisor. I’ve now got about 100 service users and have built up a team of 40 staff. I need much less franchisor support now, but it’s always there if needed and I talk regularly with other franchisees. We swap tips, advice and ideas so the franchise comes with a useful network."

Anne Anyon, Preston & South Ribble

"I have worked in Care Sector as a Senior Social Worker over 16 years and I am therefore fully aware that the compliance, quality assurance and legislative framework are very complex and time consuming. I chose a SureCare franchise to tackle time consuming issues so that II am able to concentrate on business development, relationship building, market growth and staff training. I now have more than 109 service users and, with the support of SureCare, our weekly hours have more than tripled in 18 months and we are looking to double them again by summer 2017."

Sami Haider, Southend